While in Tokyo, I split my stay across a few different neighborhoods. The city is massive, and even with its excellent transit system, getting to all the major sights from a single base can take a lot of time. After a night at The Ritz-Carlton Tokyo, I moved to the Hilton Tokyo to experience the Shinjuku area, one of the city’s most vibrant and popular districts.
I also had a large balance of Hilton Honors points I had been eager to use and found this property to be a great redemption option.
Here’s what you can expect from a stay at the Hilton Tokyo.
Booking
I redeemed 70,000 Hilton Honors points for my 1-night stay. I felt very fortunate to find Standard Room Reward availability for my night in August, as standard award nights can be very limited at this property, especially during peak tourist periods.
It appears since my stay Hilton Tokyo has raised its award pricing to 85,000 Hilton Honors points for a Standard Room Reward. Though cash prices tend to hover above CA$500 a night and can rise to close to CA$1,000 a night in the busier months, extracting close to or even above 1 cent per point is an excellent use of points.
Most of my Hilton Honors points have come from the welcome bonus and spending on co-branded Hilton Honors cards like the U.S.-issued American Express Hilton Honors Surpass Card. This is a strong long-term keeper card, offering valuable benefits such as automatic Hilton Honors Gold status and the opportunity to earn a Free Night Certificate after spending US$15,000 on the card in a calendar year.
The American Express Hilton Honors Surpass Card offers instant Hilton Honors Gold status and up to a quarterly $50 statement credit at Hilton Honors properties.
130,000 Hilton Honors points
$3,000
$780+
$150
No
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If you’re looking to learn more about U.S. credit cards, we have a complete guide covering all the details needed for getting started.
Check-in
Hilton Tokyo is a large property, with 38 floors and more than 800 guest rooms. I arrived in the mid-afternoon to a lobby buzzing with activity. Although I had a short wait to check in, the hotel had plenty of staff on hand during the peak arrival period, so the delay was minimal.
The agent assisting me welcomed me as a Hilton Honors Diamond member and confirmed that I would have access to the Executive Lounge. However, with the hotel operating near full capacity, only a minor upgrade from a Standard King to a Deluxe King was possible. Since I was traveling alone, a suite upgrade wasn’t necessary or expected, but I appreciated the gesture of explaining the situation.
In addition to Executive Lounge access, the agent mentioned that I could choose to enjoy my complimentary breakfast either in the lounge or in the main restaurant. In most cases, the restaurant offers a more extensive selection than the lounge, so having that option is always a nice touch.
Although this is a standard Hilton property, the lobby and most of the public areas felt a bit more refined and upscale than what you typically find at other Hiltons. While it’s impossible to escape the feel of a large, cookie-cutter hotel, it comes across as slightly more polished than your average run-of-the-mill Hilton.
Location
Hilton Tokyo is located in the Nishi-Shinjuku area of the Shinjuku district, a modern high-rise business and commercial area in central Tokyo. Shinjuku is one of the most popular tourist destinations and commercial districts with hundreds of shops, restaurants, and points of interest in the area.
There are two metro lines a short walk from the hotel. Nishi-Shinjuku Station on the Tokyo Metro Marunouchi Line and Tochomae Station on the Toei Oedo Line are both roughly a 5-minute walk. Shinjuku Station, one of Tokyo’s largest rail hubs, is one stop from the Hilton Tokyo and provides extensive JR and private rail connections across the city and region.
For airport access, the Airport Limousine Bus offers direct service between both Haneda (HND) and Narita (NRT) airports and stops in the Shinjuku area near the hotel, making it a convenient option with luggage. From Haneda Airport, you have train options like the Tokyo Monorail and JR Yamanote Line to reach Shinjuku, with total travel time typically around 45 minutes. From Narita Airport, the Narita Express provides a direct train to Shinjuku Station, followed by a short taxi, subway, or walk to the hotel, usually taking about 60 to 90 minutes depending on connections.
Hilton Tokyo also operates a complimentary shuttle bus between the hotel and Shinjuku Station departing every 20 minutes between 9:00 AM and 9:00 PM daily.
An escalator directly from the hotel lobby leads down into the Hiltopia Shopping Arcade. From there, underground passageways provide direct access to both the Marunouchi and Toei Oedo subway lines.
When arriving by subway, the hotel offers a direct entrance from the underground passageways, with clear signage that makes it easy to find.
Hilton Tokyo is one of the better-connected hotels, with convenient access to the subway network without needing to go outside onto surface streets, which I found to be a major advantage.
Parking
Underground self-parking is available at ¥1,500 per day
Room – King Deluxe
I was assigned a King Deluxe room on the 29th floor, a one-category upgrade from the base-level room I had booked. While it was on the smaller side, which is typical for Tokyo, it had been recently refurbished and was perfectly comfortable for my stay.
Just inside the entrance, a small foyer leads directly into the main living area, with the bathroom located immediately to the right.
The king-sized bed occupied most of the living space. The room is minimalist and understated, but I appreciated the thoughtful accent lighting around the bed. It also made effective use of recessed lighting, which helped emphasize the room’s modern design.
There isn’t a lot of space in the room, but the layout makes efficient use of what’s available, and it should be more than adequate for two people. Keep in mind that entry-level rooms in Tokyo are often compact, so if you prefer a bit more room, it’s worth booking at least a Premium King room for the extra space if you’re planning a stay here.
On each side of the bed was a panel that included a power outlet and controls for operating the room lighting.
Opposite the bed, along the wall are all of the amenities, this includes a flatscreen TV, a small workspace, and a minibar cabinet.
As someone who likes to get a bit of work done on my laptop while traveling, I always appreciate a dedicated workspace. This one featured a comfortable office chair, a few universal electrical outlets, and USB ports for charging devices, which made it especially practical. It’s a small detail, but a well-designed workspace is often one of the most overlooked amenities.
Each guest room has a Nespresso machine with a selection of coffee pods, along with a teapot and an assortment of teas. Complimentary bottled water was also provided.
In the cabinet below was an empty refrigerator.
Along the wall near the entrance was a closet area with space to store a suitcase, and inside you’ll find a few amenities, including a pair of slippers and a safe.
The city view from the room was great. Shinjuku is one of Tokyo’s busiest business and commercial districts, and the views from the room were of the impressive skyline.
The bathroom is small but functional and includes all the expected elements. It is very well lit and features a single vanity, a Toto toilet, and a walk-in shower.
The walk-in shower has both a handheld fixture and an overhead rainfall shower. Bath essentials are provided by Crabtree & Evelyn.
Restaurants & Bars
Hilton Tokyo has a multitude of dining options that includes four restaurants and two bars:
- Marble Lounge – The hotel’s main all-day dining restaurant, serving a buffet breakfast, lunch, and dinner with a wide mix of international and Japanese dishes. Also known for its popular afternoon tea service.
- Metropolitan Grill – A steak and grill restaurant focusing on high-quality meats, seafood, and seasonal ingredients, with a more upscale, modern dining atmosphere.
- Junisoh – A traditional Japanese restaurant offering sushi, tempura, teppanyaki, and kaiseki-style dining.
- Dynasty – The hotel’s Chinese restaurant, serving Cantonese and regional Chinese cuisine, including dim sum and specialty dishes.
- Zatta Bar & Lounge – A stylish lounge offering cocktails, wines, and lighter bites in a relaxed, contemporary setting, often with live music and a lively evening vibe.
- St. George’s Bar – A more classic hotel bar atmosphere focused on drinks and a quieter, traditional lounge experience.
- In-room dining – Available 24 hours a day with a broad menu covering international, Japanese options, and quick bites.
Marble Lounge – Hilton Honors Gold Complimentary Breakfast
Hilton Diamond members can choose to have complimentary breakfast either in the Executive Lounge or at Marble Lounge. In most cases, the main hotel restaurant typically offers a much broader selection of food and with more variety. However, this usually means having to contend with a very crowded buffet due to the size of the hotel, as nearly every guest will descend on the main restaurant in the morning. I chose to have breakfast at Marble Lounge and even encountered a brief wait to be seated.
The buffet offers a great selection of international dishes, including traditional Japanese and Chinese cuisine alongside a variety of Western options.
Western options included all the usual staples like fruit, yogurt, pancake, waffles, eggs, bacon, and sausages.
The Japanese buffet included sushi, onigiri, udon, Japanese omelletes, grilled cod and more.
Plain congee with all the toppings was also available.
Finally, there was a build-your-own bagel station with smoked salmon, mortadella, pickles, onions, and a variety of other toppings, allowing you to create a perfectly customized smoked salmon bagel.
And, of course, no buffet would be complete without a tempting spread of indulgent pastries.
Along with the buffet, made-to-order egg dishes were available along with specially coffees, teas, and a large selection of fresh juices.
Facilities
Executive Lounge
Hotel Executive Lounges in Asia are the stuff of legend, and the Lounge at Hilton Tokyo is one of its standout amenities. The lounge is open daily from 6:30 AM to 8:30 PM.
The lounge offers a breakfast buffet in the morning that is slightly more limited than what you’ll find in the main restaurant. However, it is noticeably less crowded than Marble Lounge, which makes for a much quieter start to the day. If you prefer a more relaxed setting and don’t mind a smaller selection, the lounge is a great option.
Coffee, tea, and sodas and some snack items like nuts, pretzels, and popcorn are available throughout the afternoon.
In the evening, the lounge offers an impressive buffet that easily works as a full dinner, with a wide variety of dishes and complimentary alcohol included.
The buffet had a good mix of international options, including items like chips and guacamole, salads, meats and cheeses, karaage chicken, and more.
A generous selection of complimentary alcohol available, including sake, wine, spirits, and beer, along with a station where you could mix a vodka and orange screwdriver.
The Executive Lounge at Hilton Tokyo is an excellent amenity and a strong value-add to an already solid property. With two full meal services each day, along with a comfortable space to enjoy an afternoon drink or get some work done, it’s an ideal place to unwind after a full day exploring Tokyo.
Fitness Center
The fitness center features modern Technogym equipment with a solid mix of cardio and strength machines. It doesn’t offer anything especially out of the ordinary, but it has more than enough for a good workout, and including a Smith machine is a nice touch.
The fitness facility also features two outdoor tennis courts available for guests, which is a really unique amenity and something I’ve never seen at another city hotel.
Pool
On the same floor as the fitness center is an indoor heated swimming pool. The pool is definitely on the smaller side, especially for a hotel of this size. The pool hours are from 6:00 AM to 9:30 PM daily.
Conclusion
My stay at the Hilton Tokyo was excellent. For many visitors, location plays a major role when choosing a hotel in Tokyo, and this property comes very close to perfect in that regard. The hotel is located just one stop from Shinjuku Station, one of the city’s main transportation hubs, with easy access to numerous metro and rail lines that make getting around effortless.
The strong amenities, including a very good Executive Lounge and the Hilton Honors Diamond breakfast benefit, more than make up for what is arguably the property’s weakest point, the smaller room size. While compact rooms are common in Tokyo, I did not find it to be an issue. The room was clean, comfortable, and well maintained, and if you can find standard award availability it’s a great option for redeeming some Hilton Honors points.
Jeff Jamieson
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